FAQ

PLACING AN ORDER

1. Where does Argentum IX ship? 

           Currently only Singapore at the moment. And we are looking at expanding to                       internationally as well. Stay Tune. 

       2. Where does Argentum IX ship? 

           All products are ship out from Singapore. 

 

        3. How long does shipping take?

         Upon order confirmation, items will be processed within 1–2 business days and                   dispatched the next business day. Delivery will be 2 days from the date of dispatch.             Full details will be provided upon order confirmation. 

 

       3. What payment methods do you accept?

           We accept a number of payment methods on our secure checkout including                         Visa, Mastercard, American Express, UnionPay, Apple Pay and Google Pay. You will               be able to see which payment methods are available as you check out.

      4. Do you have any physical store?

          We sell through our website only; this is how we're able to sell luxury-quality                        products at a fraction of the price of traditional luxury brands. We know that                        nothing compares to seeing something in real life though. If you'd like to get more              of a sense  of a particular product, you can check out our product pages, go on                    Instagram.

          You can also contact our team (hello@argentumix.sg) with any questions you have!

 

      5. What is your return policy?

   

       You may see more information at our Shipping & Retun Policy 

 

OUR JEWELLERY

 

1. What Material are your jewellery pieces made from?

          All Argentum IX pieces are crafted exclusively from 925 sterling silver. Sterling silver             is a standard material in high quality jewellery. It is precious metal alloy made of                 92.5% pure silver and 7.5% other metals. This is a wonderful base material because             it is long-lasting and flexible.

          We do not use plated base metals or substitutes.

 

         2. Is this real silver or just plated?

           Our pieces are made only from 925 sterling silver—not costume jewellery or base               metal with superficial plating.

 

        3. Is it safe for sensitive skin?

         Yes. Our jewellery is crafted to be skin-safe and suitable for daily wear, even for                    those with sensitive skin. It is Hypoallergenic & Nickel-free.

 

         4. Will my Jewellery tarnish over time?

         925 Sterling silver naturally reacts to air and moisture, but each piece is finished with           enhanced coating to help resist tarnish and maintain its brilliance for longer—                     especially with regular wear, along with proper care. 

 

         5. What coating Argentum IX used ?

         All of our Argent IX Collections pieces are all plated in rhodium, a rare, precious                   metal that gives the piece extra shine, lustre and durability. 

 

        6. What are the Care Tips for Argentum IX Jewellery? 

            Each pieces purchase comes with a complimentary polishing cloth which you can                use to wipe your jewellery with  which you can use to easily remove tarnish and                    restore the shine of your jewellery whenever it needs some extra shine.

            You may also give your jewellery a light wash. 

             All you need is : Lukewarm water, mild soup, soft toothbrush and a soft towel. 

            (a)  Soak you jewellery pieces in lukewarm water for 5-10minutes.

            (b) Use the toothbrush with mild soap to softly brush the jewellery piece.

            (c) Rinse the soap away with water and dry it off with a towel. 

            Refer to our full list of care tips over care guide.

 

         7. Can I Wear My Jewellery To The Shower?

           You may wear your pieces for quick hand washes, however we advise against                       wearing it in the shower as harsh chemicals in your soaps could tarnish your pieces             quicker than you'd like, causing the shine to appear dull.

            You can also check out our care guide for more information.

 

         8. Can I wear it in water or while exercising?

        Our jewellery is designed for real life, including exposure to sweat and occasional                water contact. However, to maintain its finish for as long as possible, we recommend          removing it before prolonged exposure such as showering, swimming or harsh                    environments.

 

         9. How do I care for my jewellery?

          To maintain its shine:

•  Store in a dry place
• Avoid harsh chemicals
• Wipe gently with a soft cloth after wear
• Regular wear also helps reduce tarnishing.

 

        10. What if I have a concern about my jewellery?

        We stand by the quality of our craftsmanship and materials.

         If you experience an issue that you believe may be related to a manufacturing                     defect,  please reach out to us. We will review each case individually and, where                   appropriate, may offer an exchange or suitable resolution following assessment.

 

        11. Do you restock sold-out items?

          Selected pieces may be restocked based on demand. Join our mailing list or follow              us to stay updated.

 

For other questions, you can email us at hello@argentumix.sg. 

 

ARGENTUM IX

Timeless. Durable. Beyond Comparable.